In my last post, I shared that I’d like to explore the topic inspired by Abraham Maslow — that organizations, designed right, can be vehicles for human potential to be realized. Human potential can only be pursued in relationship with other people. We are biologically wired to be social and are shaped in significant ways [...]

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Things have changed. Whether you call today’s business environment the “new normal,” the “not normal,” or just plain unsettling, you know the old ways aren’t working. People are skeptical, to say the least, about their relationships with business. People, whether they are customers, partners, or employees, are looking for relationships with organizations they can trust …. and organization that cares … an organization that aligns with their values. Yet, the search is arduous and difficult. Too often, the real story is that businesses view people as a means to their profit end rather than a stakeholder in creating shared value.

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Change is hard, but not really as hard as we make it. The problem is that too many of our change approaches are rooted in spock-like rationality. And, here is the deal …. humans are just not spock-like rational beings. We are more complex than that. We are more mysterious than that.

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